Cancellation Policy
In Depth Myofascial Release and Zenergy Bodyworks understand that events may happen that are outside of our control. In order for us to offer the best care to our clients we believe in having an effective and fair policy out of consideration for our staff and you. Our policies follow the standards of healthcare, massage therapy and myofascial therapy offices. Please adhere to the following policies:
24-Hour Notice of Cancellation Required
24-hour notice is required if cancelling an appointment. This allows us time to fill that appointment with another patient. If you are unable to give us at least 24-hour minimum notice, you will be liable for 50% of the cost of that appointment. Any future appointments without 24-hour notice will be charged 100% of that appointment.
No Show Policy
If you forget or consciuously choose to miss or skip an appointment with no contact to our office, you will be considered a “no show.” The entire cost of the appointment will be billed to the account, payable at any time before your next scheduled appointment.
Late Arrival
Appointment times are set to maximize our staff’s schedule. If you arrive late, your session may be shortened in order to accommodate your appointment and not negatively impact other client appointments. The team has the right to determine if there is enough time remaining in order to start the session. Late Arrival will also be charged the full amount for the service.
Insufficient Check Policy
In the event that a check is returned due to insufficient funds, we must collect a standard NSF check fee. Due to today’s economy, that fee is $45 per instance of a check being found insufficient and not being covered by the bank. We ask that you resolve this quickly or we will bill you the charges and expect payment before your next visit. We will make several attempts to contact you and resolve the issue. However, should you be unreachable, or non-responsive, we will need to turn the debt over to collections per a standard collections process.
Payment Processing Fees
To maintain our rates and reduce the negative impact of payment processing fees on our business, we will now charge a nominal processing fee for credit card and HSA/FSA (debit or credit) payment methods. To avoid this fee, we recommend paying with Cash, Check, Venmo or Zelle.
If you must use Apple Pay, Google Pay, VISA, Mastercard, American Express or Discover Card, there will be a processing fee included in the charge. To keep that charge minimal, we are constantly working to ensure our rates are reasonable and usually, they only cover a portion of the fees we pay for accepting credit cards as part of our business. The fees we charge are subject to change. Please let us know if you have any questions.
We thank you for your understanding and cooperation.